{"id":47402,"date":"2022-03-22T09:10:12","date_gmt":"2022-03-22T08:10:12","guid":{"rendered":"https:\/\/www.esmuc.cat\/about-esmuc\/qualitat\/sistema-intern-de-garantia-de-la-qualitat-sigq\/"},"modified":"2023-10-05T12:59:48","modified_gmt":"2023-10-05T10:59:48","slug":"sistema-intern-de-garantia-de-la-qualitat-sigq","status":"publish","type":"page","link":"https:\/\/www.esmuc.cat\/en\/about-esmuc\/qualitat\/sistema-intern-de-garantia-de-la-qualitat-sigq\/","title":{"rendered":"Internal Systems for Quality Assurance(IQAs)"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column esmuc__Menu_Masters is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"breadcrumbs align  wp-block-bcn-breadcrumb-trail has-text-color has-background\" vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\">\n\t<span><\/span>\n\t<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to ESMUC.\" href=\"https:\/\/www.esmuc.cat\/en\/\" class=\"home\" ><span property=\"name\">ESMUC<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to About ESMUC.\" href=\"https:\/\/www.esmuc.cat\/en\/about-esmuc\/\" class=\"post post-page\" ><span property=\"name\">About ESMUC<\/span><\/a><meta property=\"position\" content=\"2\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Quality.\" href=\"https:\/\/www.esmuc.cat\/en\/about-esmuc\/qualitat\/\" class=\"post post-page\" ><span property=\"name\">Quality<\/span><\/a><meta property=\"position\" content=\"3\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><span property=\"name\" class=\"post post-page current-item\">Internal Systems for Quality Assurance(IQAs)<\/span><meta property=\"url\" content=\"https:\/\/www.esmuc.cat\/en\/about-esmuc\/qualitat\/sistema-intern-de-garantia-de-la-qualitat-sigq\/\"><meta property=\"position\" content=\"4\"><\/span><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Internal Systems for Quality Assurance (IQAs)<\/h1>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"section-ga902e7\" class=\"wp-block-gutentor-e0 section-ga902e7 gutentor-element gutentor-element-advanced-text\"><div class=\"gutentor-text-wrap\"><p class=\"gutentor-text\">The ESMUC establishes, documents and maintains an Internal System for Quality Assurance (IQAs-ESMUC), in accordance with the indications established in the AUDIT-EAS program of the quality agency AQU Catalunya, under the indications and monitoring of the Department of Education of the Generalitat de Catalunya.<\/p><\/div><\/div>\n\n\n\n<div id=\"section-g23aaf6\" class=\"wp-block-gutentor-e0 section-g23aaf6 gutentor-element gutentor-element-advanced-text\"><div class=\"gutentor-text-wrap\"><p class=\"gutentor-text\">The IQAs-ESMUC is a system based on the training processes that deploy the guidelines defined in the AUDIT-ESMUC program. In addition, the management model used seeks to follow the cycle of continuous improvement:<\/p><\/div><\/div>\n\n\n\n<div id=\"section-gcbb334\" class=\"wp-block-gutentor-e7 section-gcbb334 gutentor-element gutentor-element-list\"><ul class=\"grid-row gutentor-grid-item-wrap list-indicator-icon\"><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-0\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-angle-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">Identify what is being done and what you want to do and plan the tasks to be performed.<\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-1\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-angle-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">Carry out the planned tasks in compliance with the commitments acquired.<\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-2\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-angle-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">Review actions taken by gathering evidence, measuring results, and detecting deviations from initial goals.<\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-3\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-angle-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">Act by analyzing the causes of the deviations and determining improvement objectives.<\/p><\/span><\/span><\/span><\/li><\/ul><\/div>\n\n\n\n<div id=\"section-ga8624a\" class=\"wp-block-gutentor-e0 section-ga8624a gutentor-element gutentor-element-advanced-text\"><div class=\"gutentor-text-wrap\"><p class=\"gutentor-text\">The Internal System for Quality Assurance consists of the Quality Manual, which sets out the basic lines of the quality policy, and the different processes related to the quality of all Esmuc training plans.<\/p><\/div><\/div>\n\n\n\n<div id=\"section-g909a42\" class=\"wp-block-gutentor-e0 section-g909a42 gutentor-element gutentor-element-advanced-text\"><div class=\"gutentor-text-wrap\"><p class=\"gutentor-text\"><a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2021\/11\/Manual-de-qualitat.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Quality Manual<\/a> (under review)<\/p><\/div><\/div>\n\n\n\n<div id=\"section-gcbf152\" class=\"wp-block-gutentor-e0 section-gcbf152 gutentor-element gutentor-element-advanced-text\"><div class=\"gutentor-text-wrap\"><p class=\"gutentor-text\"><a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/03\/SGIQ-Informe-final-ESMUC-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Final evaluation report on the design of the Internal Quality Assurance System (SIGQ)<\/a><\/p><\/div><\/div>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure id=\"tablepress-201\" class=\"wp-block-table\"><table><thead><tr><th>Processes developed by the IQAs<\/th><\/tr><\/thead><tbody><tr><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div id=\"section-g9f0ff3\" class=\"wp-block-gutentor-e7 section-g9f0ff3 gutentor-element gutentor-element-list\"><ul class=\"grid-row gutentor-grid-item-wrap list-indicator-icon\"><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-0\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">1.1\u00a0<a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/03\/Definir-la-politica-i-els-objectius-de-qualitat-de-la-formacio.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Policy and quality objectives<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-1\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">1.2 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-12-Revisio-SIGQ.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Review of the IQAs<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-2\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">1.3 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-13-Millora-continua.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Continuous improvement<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-3\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">1.4 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-14-Plans-actuacio.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Action plans<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-4\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">2.1 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-21-Verificacio.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Design and verification of degrees<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-5\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">2.2 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-22-Seguiment.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Monitoring and improvement of degrees<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-6\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">2.3 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-23-Modificacio.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">M<\/a><a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-23-Modificacio.pdf\">odification of degrees<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-7\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">2.4 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-24-Acreditacio.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Accreditation of degrees<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-8\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">2.5 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2023\/10\/SIGQ-25-Extincio-titulacions.pdf\">Extinction of degrees<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-9\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">3.1 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-31-Perfil-dingres-proves-dacces-i-admissio.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Inclusion profile, access and admission procedures<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-10\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">3.2 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/03\/Matriculacio.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Enrollment<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-11\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">3.3 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2023\/04\/SIGQ-33-Captacio-estudiants.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Recruitment of students<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-12\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">3.4 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-34-Suport-i-orientacio-als-estudiants.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Support and guidance for students<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-13\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">3.5 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-35-Desenvolupament-de-la-metodologia-densenyament-i-avaluacio.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">D<\/a><a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-35-Desenvolupament-de-la-metodologia-densenyament-i-avaluacio.pdf\">evelopment of the teaching and evaluation methodology<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-14\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">3.6 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-36-Gestio-de-la-mobilitat-dels-estudiants.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Management of student mobility<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-15\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">3.7 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-37-Gestio-de-les-practiques-externes.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Management of external internships<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-16\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">4.1 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-41-Definicio-de-la-politica-de-personal.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Definition of personnel policy<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-17\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">4.2 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-42-Seleccio-de-personal.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Selection of personnel<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-18\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">4.3 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-43-Formacio-de-personal.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Training of personnel<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-19\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">4.4 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-44-Avaluacio-i-reconeixement-de-personal.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Evaluation and recognition of personnel<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-20\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">5.1 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-51-Gestio-i-millora-dels-recursos-materials.pdf\">Management and improvement of material resources<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-21\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">5.2 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-52-Gestio-i-millora-dels-serveis.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Management and improvement of services<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-22\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">6.1 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2023\/10\/SIGQ-61-Recollida-analisi-resultats.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Collection and analysis of results<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-23\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">6.2 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2023\/10\/SIGQ-62-Gestio-incidencies.pdf\">Incident, complaint and suggestion management<\/a><\/p><\/span><\/span><\/span><\/li><li class=\"gutentor-list-item grid-lg-12 grid-md-12 grid-12\"><span class=\"gutentor-single-item gutentor-single-item-24\"><span class=\"gutentor-list-item-wrap g-s-list-wrap\"><span class=\"gutentor-single-list-item-icon\"><i class=\"list-item-icon fas fa-arrow-right\"><\/i><\/span><span class=\"gutentor-list-item\"><p class=\"gutentor-single-item-title\">7.1 <a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-71-Publicacio-dinformacio-i-rendicio-de-comptes-sobre-els-programes-formatius.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">P<\/a><a href=\"https:\/\/www.esmuc.cat\/wp-content\/uploads\/2022\/10\/SIGQ-71-Publicacio-dinformacio-i-rendicio-de-comptes-sobre-els-programes-formatius.pdf\">ublication of information and rendering of accounts on training programmes<\/a><\/p><\/span><\/span><\/span><\/li><\/ul><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Internal Systems for Quality Assurance (IQAs) Processes developed by the IQAs<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":47387,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[1099],"tags":[1605],"class_list":["post-47402","page","type-page","status-publish","hentry","category-about-esmuc","tag-avaluacio-de-qualitat-en"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-05-07 04:06:40","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/pages\/47402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/comments?post=47402"}],"version-history":[{"count":10,"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/pages\/47402\/revisions"}],"predecessor-version":[{"id":86423,"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/pages\/47402\/revisions\/86423"}],"up":[{"embeddable":true,"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/pages\/47387"}],"wp:attachment":[{"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/media?parent=47402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/categories?post=47402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.esmuc.cat\/en\/wp-json\/wp\/v2\/tags?post=47402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}